Shipping policy

Shipping Policy

Thank you for visiting and shopping at Tea Rituals, brand represented and owned by Heldi Healthcare Inc, Canada.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2–3 business days of receipt. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates (within Canada)

Shipping charges for your order will be calculated and displayed at checkout.

Shipping rates and delivery estimates (Only to USA)

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Heldi Healthcare Inc is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).

Delivery: All scheduled delivery dates are estimates based on a normal workload, and all deliveries are subject to change without liability to Heldi Healthcare Inc.  The company will use commercially reasonable efforts to make shipments as scheduled and may make partial shipments unless otherwise specified by the Buyer. The company will not be liable for any delays incurred due to causes beyond its reasonable control, including acts of God, actions by any governmental authority, terrorism, fires, floods, windstorms, explosions, riots, protests, natural disasters, wars, sabotage, labor problems (including lockouts, strikes, and slowdowns), inability to obtain power, utilities, materials, labor, equipment, transportation, or court injunction.

Damages

Tea Rituals is not liable for any products damaged or lost during shipping. If youreceived your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently ship to Canada & USA only.

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the shipping carriers. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and refunded.

Tea Rituals will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

1. Call  - (+1) 604-653-5820
2. Or alert us at :  customercare@heldi.ca 

We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.